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1

Reliability Measures for Qualitative Data: Theory and Implications

Roland T. Rust and Bruce Cooil

Journal:

Journal of Marketing Research

Year:

1994

Language:

english

File:

PDF, 498 KB

english, 1994

2

The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet

Keiningham, Timothy L., Cooil, Bruce, Aksoy, Lerzan, Andreassen, Tor W., Weiner, Jay

Journal:

Managing Service Quality

Year:

2007

Language:

english

File:

PDF, 303 KB

english, 2007

3

The Long-Term Stock Market Valuation of Customer Satisfaction

Aksoy, Lerzan, Cooil, Bruce, Groening, Christopher, Keiningham, Timothy L, Yalçın, Atakan

Journal:

Journal of Marketing

Year:

2008

Language:

english

File:

PDF, 420 KB

english, 2008

4

Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego

Timothy L. Keiningham, Lerzan Aksoy, Bruce Cooil and Tor Wallin Andreassen

Journal:

Marketing Science

Year:

2008

Language:

english

File:

PDF, 370 KB

english, 2008

5

Cross-Validation for Prediction

Bruce Cooil, Russell S. Winer and David L. Rados

Journal:

Journal of Marketing Research

Year:

1987

Language:

english

File:

PDF, 451 KB

english, 1987

6

The Long-Term Stock Market Valuation of Customer Satisfaction

Lerzan Aksoy, Bruce Cooil, Christopher Groening, Timothy L. Keiningham and Atakan Yalçin

Journal:

Journal of Marketing

Year:

2008

Language:

english

File:

PDF, 3.10 MB

english, 2008

7

Decision Quality Measures in Recommendation Agents Research

Lerzan Aksoy, Bruce Cooil, Nicholas H. Lurie

Journal:

Journal of Interactive Marketing

Year:

2011

Language:

english

File:

PDF, 287 KB

english, 2011

8

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Timothy L. Keiningham, Bruce Cooil, Tor Wallin Andreassen and Lerzan Aksoy

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 2.47 MB

english, 2007

9

Approaches to Customer Segmentation

Cooil, Bruce, Aksoy, Lerzan, Keiningham, Timothy L.

Journal:

Journal of Relationship Marketing

Year:

2008

Language:

english

File:

PDF, 332 KB

english, 2008

10

Modeling Fuzzy Data in Qualitative Marketing Research

Sajeev Varki, Bruce Cooil and Roland T. Rust

Journal:

Journal of Marketing Research

Year:

2000

Language:

english

File:

PDF, 1.86 MB

english, 2000

11

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy and Michael Hsu

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 2.78 MB

english, 2007

12

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Keiningham, Timothy L, Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 388 KB

english, 2007

13

Modeling Fuzzy Data in Qualitative Marketing Research

Varki, Sajeev, Cooil, Bruce, Rust, Roland T.

Journal:

Journal of Marketing Research

Year:

2000

Language:

english

File:

PDF, 93 KB

english, 2000

14

Cross-Validation for Prediction

Cooil, Bruce, Winer, Russell S., Rados, David L.

Journal:

Journal of Marketing Research

Year:

1987

Language:

english

File:

PDF, 1.20 MB

english, 1987

15

Influence of polarity and hydroxyl termination on the band bending at ZnO surfaces

Heinhold, R., Williams, G. T., Cooil, S. P., Evans, D. A., Allen, M. W.

Journal:

Physical Review B

Year:

2013

Language:

english

File:

PDF, 1.68 MB

english, 2013

16

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Cooil, Bruce, Keiningham, Timothy L, Aksoy, Lerzan, Hsu, Michael

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 176 KB

english, 2007

17

Invited Commentary —Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego

Keiningham, Timothy L., Aksoy, Lerzan, Cooil, Bruce, Andreassen, Tor Wallin

Journal:

Marketing Science

Year:

2008

Language:

english

File:

PDF, 78 KB

english, 2008

18

Juice Powder Concentrate and Systemic Blood Pressure, Progression of Coronary Artery Calcium and Antioxidant Status in Hypertensive Subjects: A Pilot Study

Houston, M. C., Cooil, B., Olafsson, B. J., Raggi, P.

Journal:

Evidence-based Complementary and Alternative Medicine

Year:

2007

Language:

english

File:

PDF, 1.20 MB

english, 2007

19

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Keiningham, Timothy L., Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Journal:

Journal of Marketing

Year:

2007

File:

PDF, 380 KB

2007

20

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Keiningham, Timothy L., Cooil, Bruce, Andreassen, Tor Wallin, Aksoy, Lerzan

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 380 KB

english, 2007

21

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Cooil, Bruce, Keiningham, Timothy L., Aksoy, Lerzan, Hsu, Michael

Journal:

Journal of Marketing

Year:

2007

Language:

english

File:

PDF, 163 KB

english, 2007

22

Cross-Validation for Prediction

Cooil, Bruce, Winer, Russell S., Rados, David L.

Journal:

Journal of Marketing Research

Year:

1987

File:

PDF, 1.20 MB

1987

23

Reliability Measures for Qualitative Data: Theory and Implications

Rust, Roland T., Cooil, Bruce

Journal:

Journal of Marketing Research

Year:

1994

Language:

english

File:

PDF, 1.70 MB

english, 1994

24

When are intermediate processes of the same stochastic order?

Journal:

Statistics & Probability Letters

Year:

1988

Language:

english

File:

PDF, 250 KB

english, 1988

25

On the prediction and prevention of myocardial infarctions: models based on retrospective and doubly censored prospective data

Bruce Cooil, Paolo Raggi

Journal:

Statistics in Medicine

Year:

2005

Language:

english

File:

PDF, 285 KB

english, 2005

26

The return to advertising expenditure

Bruce Cooil, Timothy M. Devinney

Journal:

Marketing Letters

Year:

1992

Language:

english

File:

PDF, 481 KB

english, 1992

27

The nature of growth inhibition by calcium in the Avena coleoptile

Bruce J. Cooil, James Bonner

Journal:

Year:

1957

Language:

english

File:

PDF, 1.66 MB

english, 1957

28

Using the conditional grade-of-membership model to assess judgment accuracy

Bruce Cooil, Sajeev Varki

Journal:

Year:

2003

Language:

english

File:

PDF, 1.36 MB

english, 2003

29

A Difference Estimator for Testing Equality of Variances for Paired Time Series

Bruce Cooil, Luke Froeb

Journal:

Journal of Time Series Analysis

Year:

1998

Language:

english

File:

PDF, 109 KB

english, 1998

30

Reliability and expected loss: A unifying principle

Bruce Cooil, Roland T. Rust

Journal:

Year:

1994

Language:

english

File:

PDF, 1017 KB

english, 1994

31

General estimators for the reliability of qualitative data

Bruce Cooil, Roland T. Rust

Journal:

Year:

1995

Language:

english

File:

PDF, 1.40 MB

english, 1995

32

Predictors of aortic and coronary artery calcium on a screening electron beam tomographic scan

Paolo Raggi, Bruce Cooil, Azam Hadi, Gerald Friede

Journal:

The American Journal of Cardiology

Year:

2003

Language:

english

File:

PDF, 60 KB

english, 2003

33

Progression of coronary calcium on serial electron beam tomographic scanning is greater in patients with future myocardial infarction

Paolo Raggi, Bruce Cooil, Leslee J Shaw, Jamil Aboulhson, Junichiro Takasu, Matthew Budoff, Tracy Q Callister

Journal:

The American Journal of Cardiology

Year:

2003

Language:

english

File:

PDF, 76 KB

english, 2003

34

Evaluation of chest pain in patients with low to intermediate pretest probability of coronary artery disease by electron beam computed tomography

Paolo Raggi, Tracy Q Callister, Bruce Cooil, Donald J Russo, Nicholas J Lippolis, Randolph E Patterson

Journal:

The American Journal of Cardiology

Year:

2000

Language:

english

File:

PDF, 189 KB

english, 2000

35

Individual differences in risk perception versus risk taking: Handedness and interhemispheric interaction

Stephen D. Christman, John D. Jasper, Varalakshmi Sontam, Bruce Cooil

Journal:

Brain and Cognition

Year:

2007

Language:

english

File:

PDF, 259 KB

english, 2007

36

Use of electron beam tomography data to develop models for prediction of hard coronary events

Paolo Raggi, Bruce Cooil, Tracy Q. Callister

Journal:

American Heart Journal

Year:

2001

Language:

english

File:

PDF, 103 KB

english, 2001

37

Iron-mediated growth of epitaxial graphene on SiC and diamond

Cooil, S.P., Song, F., Williams, G.T., Roberts, O.R., Langstaff, D.P., Jørgensen, B., Høydalsvik, K., Breiby, D.W., Wahlström, E., Evans, D.A., Wells, J.W.

Journal:

Year:

2012

Language:

english

File:

PDF, 892 KB

english, 2012

38

A longitudinal examination of customer commitment and loyalty

Lariviere, Bart, L. Keiningham, Timothy, Cooil, Bruce, Aksoy, Lerzan, C. Malthouse, Edward

Journal:

Journal of Service Management

Year:

2014

Language:

english

File:

PDF, 147 KB

english, 2014

39

Frustrated Freedom: The Effects of Agency and Wealth on Wellbeing in Rural Mozambique

Victor, Bart, Fischer, Edward F., Cooil, Bruce, Vergara, Alfredo, Mukolo, Abraham, Blevins, Meridith

Journal:

World Development

Year:

2013

Language:

english

File:

PDF, 490 KB

english, 2013

40

Using Medical Malpractice Data to Predict the Frequency of Claims: A Study of Poisson Process Models With Random Effects

Journal:

Journal of the American Statistical Association

Year:

1991

Language:

english

File:

PDF, 1.87 MB

english, 1991

41

Statistics: Discovering Its Power.by Ronald J. Wonnacott; Thomas H. Wonnacott

Review by: Bruce Cooil

Journal:

Journal of the American Statistical Association

Year:

1983

Language:

english

File:

PDF, 539 KB

english, 1983

42

Does satisfaction matter more if a multichannel customer is also a multicompany customer?

Larivière, Bart, Aksoy, Lerzan, Cooil, Bruce, Keiningham, Timothy L.

Journal:

Journal of Service Management

Year:

2011

Language:

english

File:

PDF, 144 KB

english, 2011

43

Stability of the Surface Electron Accumulation Layers on the Nonpolar (101̅0) and (112̅0) Faces of ZnO

Heinhold, Robert, Cooil, Simon P., Evans, D. Andrew, Allen, Martin W.

Journal:

The Journal of Physical Chemistry C

Year:

2014

Language:

english

File:

PDF, 2.19 MB

english, 2014

44

Pre-operative education for patients undergoing total hip replacement: A comparison of two methods

Cooil, J., Bithell, C.

Journal:

Physiotherapy Theory and Practice

Year:

1997

Language:

english

File:

PDF, 741 KB

english, 1997

45

High temperature photoelectron emission and surface photovoltage in semiconducting diamond

Williams, G. T., Cooil, S. P., Roberts, O. R., Evans, S., Langstaff, D. P., Evans, D. A.

Journal:

Applied Physics Letters

Year:

2014

Language:

english

File:

PDF, 895 KB

english, 2014

46

Transport and optical gaps and energy band alignment at organic-inorganic interfaces

Evans, D. A., Vearey-Roberts, A. R., Roberts, O. R., Williams, G. T., Cooil, S. P., Langstaff, D. P., Cabailh, G., McGovern, I. T., Goss, J. P.

Journal:

Journal of Applied Physics

Year:

2013

Language:

english

File:

PDF, 2.70 MB

english, 2013

47

A general form of ordinal association

Journal:

Journal of Mathematical Sociology

Year:

1986

Language:

english

File:

PDF, 912 KB

english, 1986

48

Limiting Multivariate Distributions of Intermediate Order Statistics

Journal:

The Annals of Probability

Year:

1985

Language:

english

File:

PDF, 692 KB

english, 1985

49

Can We Talk? The Impact of Willingness to Recommend on a New-to-Market Service Brand Extension Within a Social Network

Aksoy, L., Buoye, A., Cooil, B., Keiningham, T. L., Paul, D., Volinsky, C.

Journal:

Journal of Service Research

Year:

2011

Language:

english

File:

PDF, 265 KB

english, 2011

50

Accumulation and Radial Transport of Ions from Potassium Salts by Cucumber Roots

Journal:

PLANT PHYSIOLOGY

Year:

1974

Language:

english

File:

PDF, 1.03 MB

english, 1974